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Delivery Policy


OfficeTrend strives to keep shipping easy and simple.  Please see below for our freight charges*:

 Local Newcastle / Hunter Valley / Central CoastCapital Cities / Regional
 
Click & Collect
Orders under $55 Ex GST$5.95 Inc GST$12.50 Inc GSTFREE
Orders over $55 Ex GSTFREEFREEFREE
Approx. Lead Times1-2 Working Days1-3 Working Days (~ 2-3 WA/SA)1 Hour

*Table rates are indicative only for most popular order size and situations (for example, courier or post satchels). Large orders and remote regional destinations will incur additional fees. All Prices include GST.

*Currently, we are unable to accept booking time for deliveries.  Delivery times are currently limited to business hours, Monday to Friday.

*Goods that are not collected with 21 days from invoice from shipping providers or third party drop off will not accepted for refunds or further claims.


Bigger, Bulkier and Furniture Orders

Overall, bigger, bulkier, sensitive or weighty items, or some deliveries to outer/regional/rural areas, may be subject to additional delivery charges, and may incur extended transit times.  This is usually due to their nature and the extra handling required in transporting them.

 
Additional Freight Charges

If you have not contacted our office about potential additional charges prior to placing and/or paying for your order, our office will be in contact with you after this time and advise you of additional freight, handling, duty or shipping charges.

 

Fulfilment of Order

We use a number of third party providers to deliver our freight. 

Predominately, most “usual” orders get sent via our own drivers. We do use contract courier for locations outside of Newcastle / Lake Macquarie / Hunter Valley areas. 

We only ship to physical addresses work or home addresses.

 

Click & Collect - Pick Up From Our Warehouse In Broadmeadow

Since our Distribution Centre is a warehouse, we unfortunately do not allow public access for customers to browse products at this facility.

All orders are processed from our online web store and shipped to your nominated address.

Pickups are available from our Warehouse in Broadmeadow if arranged specifically with our customer service team or specified as click and collect on your web order.

 

Delivery Time Frames

Under normal situations, where the product is in stock, orders placed by 5.00pm (AEST) are processed the same business day. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery time frames can change due to circumstances out of our control and we will do our best to keep you up to date information regarding your order. If you have any questions about your order, please contact us at stationery@officetrend.com.au   

 
Fraud Prevention

As online fraud is now sadly commonplace in our connected age, all orders we receive via our online site www.officetrend.com.au are confirmed by up to two real people to ensure they are not fraudulent. If required, to prevent fraudulent orders, we may call and/or email the person ordering or the owner of the credit card, take steps to verify phone numbers, billing addresses and shipping addresses.  We may also disallow authority to leave, request copies of documents or permit payment by direct deposit only.  Any information collected about any order that is proven to be fraudulent will be forwarded to the regulating parties.

 

Questions?

Confused with all this? Just give us a call and our customer service team will help you out - 4940 0544